Recover Failed Stripe Connect Payments
Multi-party payments mean multi-party dunning headaches. Rezoki brings AI-powered recovery to your entire Stripe Connect marketplace.
About Stripe Connect
Stripe Connect powers platform and marketplace payments for companies like Shopify, Lyft, and DoorDash. It enables platforms to accept payments, split funds between multiple parties, and manage connected accounts. With three charge models (direct, destination, and platform), Connect adds significant complexity to payment recovery.
Built-in dunning: Stripe Connect inherits Stripe's standard Smart Retries and basic dunning emails. However, the multi-party nature of Connect payments creates unique recovery challenges. Dunning may apply differently depending on the charge model, and coordinating recovery across the platform and connected accounts requires custom logic.
Why Stripe Connect's Native Dunning Falls Short
Multi-party recovery complexity
When a payment fails in a Connect marketplace, who should contact the customer — the platform or the connected account? Stripe's dunning doesn't solve this coordination problem.
Charge model inconsistency
Direct charges, destination charges, and platform charges each have different failure and recovery dynamics. Stripe's one-size-fits-all dunning doesn't account for these differences.
Connected account visibility gaps
Platforms may lack full visibility into connected account payment failures, making it difficult to identify and recover all lost revenue across the marketplace.
Scale challenges
Marketplaces with thousands of connected accounts can't manually configure dunning per account. Stripe doesn't offer marketplace-wide recovery orchestration.
How Rezoki Supercharges Stripe Connect
Marketplace-wide recovery orchestration
Rezoki provides a single recovery layer across your entire Connect marketplace, with configurable rules for which entity contacts the customer based on charge model and context.
Per-account and platform-level recovery
Set up default recovery sequences at the platform level with per-connected-account overrides. Manage everything from one dashboard.
Multi-party communication coordination
Rezoki ensures the right party sends recovery messages. For destination charges, the platform communicates. For direct charges, the connected account does. No confusion, no duplicate messages.
Revenue attribution
Track recovered revenue per connected account, per charge type, and per recovery channel. Understand marketplace-wide recovery ROI.
Setup in Minutes
Connect platform Stripe account
Add your platform's Stripe API key with Connect read permissions for accounts, charges, and payment intents.
Configure Connect webhooks
Set up account-level and Connect-level webhooks for payment failures across all charge models.
Set marketplace recovery rules
Define recovery rules per charge model: who sends communications, what escalation paths to follow, and how to handle multi-party scenarios.
Roll out across connected accounts
Activate recovery marketplace-wide or roll out gradually by connected account segment.
Stripe Connect Recovery at a Glance
61%
Marketplace recovery rate
+55%
Multi-party coordination improvement
$34/connected acct/mo
Revenue recovered across all accounts
-18%
Platform churn reduction
Key Features for Stripe Connect
Frequently Asked Questions
How does Rezoki handle different Stripe Connect charge models?+
Can connected accounts customize their own recovery messaging?+
Is the Stripe Connect integration available now?+
How does recovery work for marketplace commissions?+
Can Rezoki scale to thousands of connected accounts?+
Start Recovering Stripe Connect Revenue
Connect your Stripe Connect account and start recovering failed payments in under 5 minutes.