Recover Failed Shopify Subscription Payments
Shopify sends a basic failed payment email and moves on. Rezoki keeps working with AI-powered recovery sequences until the payment is recovered.
About Shopify
Shopify is the leading e-commerce platform powering over 4.4 million stores. Shopify Subscriptions and third-party apps like Recharge enable recurring billing for physical products, digital goods, and memberships. Failed subscription payments are a major source of involuntary churn for Shopify merchants.
Built-in dunning: Shopify sends a single automated email when a subscription payment fails and retries the charge up to 4 times over a set period. Merchants can customize the email template but cannot create multi-step sequences, adjust timing per customer, or add additional outreach channels.
Why Shopify's Native Dunning Falls Short
Single email notification
Shopify sends one failed payment email. One. If the customer misses it, ignores it, or it goes to spam, there's no follow-up — the subscription just churns.
No sequence logic
There's no ability to build multi-step recovery sequences with escalating urgency, different messaging, or varied timing based on customer behavior.
Limited retry control
Shopify's retry schedule is fixed. Merchants can't optimize retry timing based on failure reason, day of week, or individual customer payment patterns.
No segmentation
A customer with a $500/month subscription box gets the same single-email treatment as someone with a $15/month plan. No value-based differentiation.
How Rezoki Supercharges Shopify
Multi-step recovery sequences
Replace Shopify's single email with a strategic sequence of 3-5 touchpoints over your dunning window. Escalate from friendly reminder to urgency to personal outreach.
AI voice calls for subscription boxes
Subscription box customers often just need a quick nudge. Rezoki's AI voice calls provide a personal touch that converts significantly better than transactional emails.
Cart-recovery style approach
Apply the same proven psychology behind Shopify cart abandonment emails to failed payment recovery. Reminder, social proof, urgency — a conversion-optimized sequence.
Seasonal and cohort optimization
Shopify merchants see seasonal payment failure spikes (post-holiday, back-to-school). Rezoki adapts messaging and intensity based on seasonal patterns and customer cohort data.
Setup in Minutes
Install the Rezoki app
Add Rezoki from the Shopify App Store. The app requests access to customer, order, and subscription data needed for recovery.
Connect your subscription app
If using Recharge, Bold, or another subscription app, connect its API to Rezoki for full subscription lifecycle visibility.
Set up recovery sequences
Choose from e-commerce optimized templates or build custom sequences. Set timing, channels, and escalation rules.
Disable default emails and go live
Optionally disable Shopify's default payment failure email and let Rezoki handle all recovery communication for a cohesive experience.
Shopify Recovery at a Glance
+52%
Recovery rate improvement
$4,200
Revenue recovered per merchant/month
3.7x
Email sequence conversion vs. single email
+23%
Subscription retention improvement
Key Features for Shopify
Frequently Asked Questions
Does Rezoki work with Shopify Subscriptions and third-party apps?+
Can Rezoki replace Shopify's single failed payment email?+
Is the Shopify integration available now?+
How does Rezoki handle physical product subscription failures?+
What about Shopify Plus merchants?+
Start Recovering Shopify Revenue
Stripe integration is available now. Join the waitlist for Shopify integration and get early access.