Recover Failed Recharge Subscription Payments
Recharge powers millions of subscriptions on Shopify. When payments fail, its basic retry and email aren't enough. Rezoki adds the AI recovery layer your subscriptions need.
About Recharge
Recharge is the leading subscription management platform for Shopify, powering recurring payments for brands like Hu Kitchen, LOLA, and Billie. It manages subscriptions for physical products (subscription boxes, replenishment) and digital memberships. Recharge processes over $10 billion in subscription transactions annually.
Built-in dunning: Recharge offers automatic payment retries (configurable schedule), basic failed payment notification emails, and a customer self-service portal for updating payment methods. The RechargeSMS add-on provides text notifications but with limited intelligence.
Why Recharge's Native Dunning Falls Short
Basic email templates
Recharge's dunning emails are functional but not optimized. Generic subject lines, no personalization beyond name, and no A/B testing capability.
Limited retry intelligence
Retry schedules are time-based, not intelligence-based. Recharge doesn't analyze failure codes to determine optimal retry timing or predict recovery likelihood.
No voice recovery
For subscription box customers who have a personal connection to the product, a phone call can save accounts that email never will. Recharge has no voice capability.
SMS is basic
Even with the RechargeSMS add-on, messages are template-based and don't adapt to customer behavior. It's a notification, not an intelligent recovery campaign.
How Rezoki Supercharges Recharge
Subscription box-optimized recovery
Rezoki's recovery sequences reference upcoming shipments, product details, and subscription history to create urgency specific to physical product subscriptions.
AI voice for personal connection
Subscription box customers are often emotionally connected to their products. An AI voice call that references their specific subscription converts far better than a generic payment email.
Smart retry recommendations
Rezoki analyzes failure codes and payment patterns to recommend optimal retry timing, increasing automatic recovery before outreach is even needed.
Cohort-based optimization
Different customer cohorts (new subscribers vs. long-term) respond to different recovery messaging. Rezoki automatically segments and optimizes for each group.
Setup in Minutes
Connect Recharge API
Generate API tokens in Recharge with access to subscriptions, customers, and charge data.
Configure webhooks
Set up Recharge webhooks for charge failures, subscription status changes, and payment method updates.
Customize recovery for your products
Build sequences that reference your subscription products, upcoming shipments, and brand voice.
Recharge Recovery at a Glance
66%
Subscription box recovery rate
+47%
Product-referenced email conversion
$340
Average subscription saved value (LTV)
58%
Recovery within 48 hours
Key Features for Recharge
Frequently Asked Questions
Does Rezoki work specifically with Recharge on Shopify?+
Can recovery emails mention my specific products?+
Is the Recharge integration available now?+
How does Rezoki handle Recharge's prepaid subscriptions?+
Does Rezoki integrate with Recharge's customer portal?+
Start Recovering Recharge Revenue
Stripe integration is available now. Join the waitlist for Recharge integration and get early access.