Recover Failed Paddle Payments with AI
Paddle handles payments as your merchant of record, but their dunning is limited. Rezoki gives you back control with AI-powered multi-channel recovery.
About Paddle
Paddle is a merchant of record (MoR) that handles payments, taxes, and compliance for SaaS companies. As the reseller, Paddle owns the billing relationship, which means merchants have less control over the payment recovery process. Paddle is popular with developer tools, digital products, and SaaS companies selling globally.
Built-in dunning: As the merchant of record, Paddle handles dunning internally. They retry failed payments and send recovery emails from their own systems. Merchants have minimal visibility into or control over the dunning process, recovery timing, or email content.
Why Paddle's Native Dunning Falls Short
Limited merchant control
Because Paddle is the merchant of record, they control the billing relationship. You can't customize dunning emails, set retry schedules, or adjust recovery strategies.
Generic recovery messaging
Paddle's dunning emails come from Paddle, not your brand. Customers may not recognize the sender, reducing open rates and recovery effectiveness.
No direct customer outreach
Merchants can't directly contact customers about payment failures through Paddle's system. You're dependent on Paddle's recovery process with no ability to supplement it.
Opaque analytics
Paddle provides limited visibility into dunning performance. You can see churn numbers but not recovery funnel details like email open rates, retry success by failure code, or time-to-recovery.
One-size-fits-all approach
All merchants and all customers go through the same recovery process. There's no way to differentiate treatment based on customer value, segment, or relationship history.
How Rezoki Supercharges Paddle
Brand-native recovery
Rezoki sends recovery emails and makes voice calls from your brand, not Paddle's. Customers hear from the company they actually use, dramatically improving response rates.
Supplement Paddle's process
Run Rezoki alongside Paddle's internal dunning. When Paddle's generic emails don't convert, your branded, AI-optimized outreach picks up the slack.
Customer intelligence layer
Even with Paddle as MoR, Rezoki helps you understand why payments fail, which customers are at risk, and what recovery approaches work best for your audience.
Voice recovery for high-value accounts
For enterprise Paddle subscriptions, Rezoki makes AI voice calls to resolve payment issues — something Paddle's dunning system will never offer.
Setup in Minutes
Connect Paddle API
Generate Paddle API credentials and add them to Rezoki. We pull subscription and payment failure data to trigger recovery.
Set up event notifications
Configure Paddle webhooks for subscription payment failures and subscription cancellation events.
Build branded recovery sequences
Create email and voice sequences that come from your brand, supplementing Paddle's merchant-of-record communications.
Paddle Recovery at a Glance
+45%
Additional recovery beyond Paddle
3.1x
Brand-email open rate vs. Paddle generic
1.8 days
Average recovery time
71%
Enterprise account recovery rate
Key Features for Paddle
Frequently Asked Questions
Can I do dunning with Paddle since they're the merchant of record?+
Will Paddle's and Rezoki's emails conflict?+
Is the Paddle integration available now?+
Does this work with Paddle Billing (v2)?+
How does Rezoki know about Paddle payment failures?+
Start Recovering Paddle Revenue
Stripe integration is available now. Join the waitlist for Paddle integration and get early access.