Enhance Maxio Dunning with AI Recovery
Maxio's billing is built for B2B SaaS, but its dunning is still basic email. Rezoki adds the AI-powered multi-channel recovery that enterprise customers respond to.
About Maxio
Maxio (formerly Chargify + SaaSOptics) is a B2B SaaS financial operations platform handling billing, revenue recognition, and SaaS metrics. It serves mid-market to enterprise SaaS companies with complex billing needs including usage-based pricing, multi-component subscriptions, and revenue recognition compliance.
Built-in dunning: Maxio (via the Chargify billing engine) offers configurable dunning with automatic retries and email sequences. The dunning system supports multiple retry attempts with customizable intervals and basic email templates for different stages of the dunning cycle.
Why Maxio's Native Dunning Falls Short
B2B communication gap
Maxio's dunning emails are designed for individual consumers, not B2B procurement teams. They don't account for AP processes, PO expirations, or multi-stakeholder decision making.
Email-only for enterprise accounts
For a $50K annual contract, sending automated emails to a billing contact is insufficient. Enterprise recovery often requires a conversation, not an email.
Usage-based billing complexity
Maxio supports usage-based billing, but the dunning system treats usage invoice failures the same as subscription failures — missing the nuance of variable billing.
Limited revenue-aware prioritization
Despite being a revenue operations platform, Maxio's dunning doesn't prioritize recovery efforts based on contract value, expansion potential, or customer health score.
How Rezoki Supercharges Maxio
B2B-optimized recovery
Rezoki understands B2B payment flows. Recovery messaging addresses AP departments, references PO numbers, and accounts for enterprise procurement cycles.
Voice calls for enterprise contracts
For high-value Maxio subscriptions, Rezoki's AI voice calls can navigate procurement conversations, request updated payment details, and resolve billing questions in real time.
Revenue-prioritized recovery
Rezoki leverages Maxio's contract value data to prioritize recovery efforts. A $100K ARR account gets immediate voice outreach while a $500 MRR account gets optimized email.
Usage billing-aware recovery
For usage-based billing failures, Rezoki adjusts messaging to reflect the variable nature of the charge and provides context about the usage that generated the invoice.
Setup in Minutes
Connect Maxio API
Add your Maxio (Chargify) API key for read access to subscriptions, invoices, customers, and billing events.
Configure webhooks
Set up Maxio webhooks for payment_failure, subscription_state_change, and dunning_step_reached events.
Set up B2B recovery sequences
Build recovery sequences designed for B2B SaaS: AP-friendly emails, procurement-aware timing, and voice call escalation for high-value accounts.
Maxio Recovery at a Glance
71%
B2B SaaS recovery rate
37%
Enterprise voice call recovery
$6,800
Average recovered contract value
52%
Procurement delay resolution rate
Key Features for Maxio
Frequently Asked Questions
Does Rezoki understand B2B payment cycles?+
Can Rezoki work with Maxio's multi-component subscriptions?+
Is the Maxio integration available now?+
How does Rezoki handle the Chargify to Maxio transition?+
Can Rezoki leverage SaaSOptics data for recovery prioritization?+
Start Recovering Maxio Revenue
Stripe integration is available now. Join the waitlist for Maxio integration and get early access.