Enhance Chargebee Smart Dunning with AI
Chargebee's Smart Dunning handles email-based recovery well. Rezoki adds AI voice calls, behavioral personalization, and multi-channel escalation to close the gap.
About Chargebee
Chargebee is a subscription billing platform trusted by over 4,500 businesses including Okta, Freshworks, and Calendly. It offers a comprehensive suite of billing, revenue operations, and retention tools designed for growing SaaS companies. Chargebee processes recurring payments across 150+ currencies.
Built-in dunning: Chargebee's Smart Dunning feature includes automated payment retries with machine learning optimization, customizable email sequences, and configurable dunning periods. It allows different dunning strategies per plan and supports retry scheduling based on payment method type.
Why Chargebee's Native Dunning Falls Short
Email is the only outreach channel
Chargebee Smart Dunning communicates exclusively through email. For customers in industries where phone or SMS is the norm, this misses a critical recovery opportunity.
Limited behavioral intelligence
While Chargebee optimizes retry timing, the email content and send timing don't adapt based on individual customer engagement patterns or past behavior.
Per-plan strategy lacks nuance
You can set different dunning rules per subscription plan, but not per customer segment (e.g., enterprise vs. SMB on the same plan), payment failure history, or customer lifetime value.
No real-time escalation
Chargebee follows a predetermined sequence regardless of customer engagement. If someone opens every email but doesn't act, the system doesn't change approach or escalate to a different channel.
Basic analytics
Recovery reporting shows overall rates but lacks step-level conversion data, A/B test results, and channel attribution needed to optimize recovery flows.
How Rezoki Supercharges Chargebee
Add voice to the recovery mix
For high-value Chargebee subscriptions, Rezoki triggers AI voice calls when emails aren't working. A human-sounding AI call resolves issues that get buried in inboxes.
Customer-level segmentation
Go beyond per-plan dunning. Rezoki segments by customer lifetime value, engagement history, failure frequency, and predicted recovery probability.
Adaptive sequence intelligence
Rezoki watches how each customer responds and adjusts the approach in real time. Opened but didn't act? Change the subject line. Ignored three emails? Escalate to voice.
Deep recovery analytics
See exactly which message in your sequence converted each customer, compare email vs. voice recovery rates, and understand your cost per recovered dollar.
Seamless Chargebee sync
Rezoki syncs recovery status back to Chargebee so your billing system always reflects the current state. No manual reconciliation needed.
Setup in Minutes
Generate Chargebee API key
Create a read-only API key in your Chargebee dashboard under Settings > API Keys. Rezoki needs access to subscriptions, invoices, and customer data.
Configure event webhooks
Set up Chargebee webhooks for payment failure, subscription status change, and dunning events to trigger Rezoki recovery flows.
Build your recovery sequences
Create multi-channel sequences that complement or replace Chargebee's native dunning. Set escalation rules from email to voice.
Monitor and optimize
Review recovery performance by channel and customer segment. The AI improves its approach continuously based on what works for your customer base.
Chargebee Recovery at a Glance
+38%
Recovery improvement over email-only
74%
High-ARPU account recovery rate
$12,400
Avg. additional monthly revenue recovered
92%
Customer satisfaction post-recovery
Key Features for Chargebee
Frequently Asked Questions
Should I disable Chargebee Smart Dunning when using Rezoki?+
Does Rezoki work with Chargebee's different dunning strategies per plan?+
Is the Chargebee integration available now?+
How does pricing work for Rezoki with Chargebee?+
Can Rezoki handle metered billing failures from Chargebee?+
Start Recovering Chargebee Revenue
Stripe integration is available now. Join the waitlist for Chargebee integration and get early access.